Applications will be accepted until 09:00am EDT on Monday, 29 June 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Telemedicine Services program receives enormous value from volunteer specialists who provide insight into difficult medical cases across the globe. The Specialist Engagement Officer (SEO) will provide structure and administrative support to this pool of specialists, onboarding, vetting, and coordinating them.

MSF Canada is looking for someone who will be responsible for the following:

• Collaborate with the Specialist Recruitment Coordinator and Regional Implementation Officers to conduct program and field medical needs assessments and ensure seamless volunteer onboarding and training.

• Ensure all regularly required documents (such as medical board registrations) are validated and remain so on a cadence

• Responsible for developing and implementing a strategy for engagement, recognition, championing, motivation, and retention of the pool of specialists

• Provide data on the specialist volunteer pool to evaluate gaps and ensure quality of service

• Maintain the list of the specialists and make sure the specialists who have left the platform are offboarded

• Contribute to development of tools and functionalities to improve the use of specialists and data reporting

• Collaborate with internal and external stakeholders for medical education efforts, clinical case quality improvement initiatives, research inquiries, and other MSF projects, etc.

A detailed job description is available HERE.

The successful candidate will bring to MSF Canada:

• User experience with telemedicine platforms or implementation of telemedicine services

• Demonstrated understanding of the role and responsibilities of volunteer specialists

• Experience coordinating remote networks and building connection via social media tools

• Proficiency in verbal and written English

• Proficiency in verbal and written French

• Proficiency in Spanish, Arabic or other languages relevant to MSF projects would be an asset

• Experience coordinating in a clinical setting and close work with healthcare staff highly desired

Working Conditions

• Hybrid model: a minimum 40% presence in an MSF Canada officer per week.

• Regular hours Monday to Friday (9 a.m.–5 p.m., core hours 10 a.m.–3 p.m.); occasional evenings or weekends.

• Open-concept office environment with modern workspace.

Benefits (pro rated to 16 month contract length)

• Comprehensive group insurance (health, dental, life, AD&D, prescriptions, etc.)

• 5% RRSP contribution (no matching required)

• 4 weeks’ vacation annually

• Health Spending Accounts

• Flexible work hours

• Annual Professional Development budget

• Employee & Family Assistance Program (EFAP)

• Access to internal Psychosocial Care Unit Services

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Vacancy notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

AI disclosure statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

· Summarizing recruiter or hiring manager notes, and

· Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Accessibility

Any questions or concerns regarding accommodation and accessibility may be addressed to Human Resources.