Applications will be accepted until 09:00am EDT on Friday, 19 June, 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Growth Lead is responsible of one of the 3 Telemedicine (TM) pillars for expanding the reach, effectiveness, and sustainability of MSF’s Telemedicine Program globally. The role focuses on driving adoption across projects, strengthening integration within medical operations, and ensuring telemedicine becomes a standardized, high‑impact component of MSF’s medical action. This is done by the management of 5 Regional implementation Officers (RIO) which are the representatives of Telemedicine program our projects. Through the RIO team they will follow projected trends for the future of TM services.

Our Values

Our work is guided by the humanitarian principles of impartiality, neutrality, and independence, rooted in universal medical ethics.

We bring these principles to life through the way we treat each other, work, and relate to the global MSF movement:

• Respect, Integrity, Inclusion – fostering a workplace grounded in equity and belonging

• Discovery, Learning, Boldness – embracing curiosity, innovation, and courageous action

• Impact, Transformation, Shared Responsibility – driving meaningful change and collective accountability

These values shape our culture and guide everything we do to uphold MSF’s social mission.

MSF Canada is looking for someone who will be responsible for the following:

• Empower and lead the implementation team to develop strong relationships with each project to enhance communication, feedback, and support

• Expand and amplify services usage and access across MSF projects in particular empowering locally hired staff (LHS) in using the services and tools

• Monitor and analyse stakeholder usage and engagement in order to translate it into strategies for growing services through a user engagement framework

• Set a service standard with the Growth Team so they are empowered to apply their skills to harmonize operations delivery in all regions

• Develop and implement of our communications on TM’s growth and improve its impact.

• Manage day-to-day operations across leadership, performance enablement, training, recruitment, strategic and annual planning, budgeting, and other high-level growth initiatives.

· Ensure compliance to set process and workflows, and integrity of the TM project user data base

A detailed job description is available HERE.

The successful candidate will bring to MSF Canada:

• Proven successfully managing and developing teams cross- functional teams in decentralised setting and different time zone ensuring strong communication and operational effectiveness

• Experience translating data from statistical points to actionable objectives

• Experience developing scalable models for growth of operations in various environmental, cultural, and social contexts

• Experience iterating on communication strategies to optimize rapport and cooperation with stakeholders

• Knowledge of the project life cycles

• Experience in risk management as part of the iterative development process

• Fluency in verbal and written English

• Fluency in verbal and written French

• Proficiency in Spanish or Arabic are assets

Working Conditions

• Hybrid model: a minimum 40% presence in an MSF Canada officer per week.

• Regular hours are Monday to Friday (9 a.m.–5 p.m., core hours 10 a.m.–3 p.m.); occasional evenings or weekends may be needed.

• Open-concept office environment with modern workspace.

Benefits

• Comprehensive group insurance (health, dental, life, AD&D, prescriptions, etc.)

• 5% RRSP contribution (no matching required)

• 4 weeks’ vacation annually

• Health Spending Accounts

• Flexible work hours

• Annual Professional Development budget

• Employee & Family Assistance Program (EFAP)

• Access to internal Psychosocial Care Unit Services

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Vacancy notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

AI disclosure statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

· Summarizing recruiter or hiring manager notes, and

· Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Accessibility

Any questions or concerns regarding accommodation and accessibility may be addressed to Human Resources.